Employment accessibility compliance standards

Labelink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

During the hiring process, job applicants will be informed when they are selected for an interview that accommodation will be provided.

If an applicant or successful candidate requests an accommodation, their needs will be discussed with them and adjustments will be made to support them.



Labelink Products Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Labelink Products Inc. understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Labelink Products Inc. is committed to complying with both the Ontario Human Rights Code and the AODA.

Labelink Products Inc is committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.


Assistive Devices Compliance

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other reasonable measures can be discussed to ensure the person with a disability can access our goods, services or facilities.

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.


Communication Compliance

We will communicate with people with disabilities in ways that take into account their disability. This may include the following:

We will work with the person with a disability to determine what method of communication works for them.

Services Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public – example the reception and office.

When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

Support Persons Policy

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. A support person is someone who accompanies a person with disability in order to help with communication, mobility, personal care or medical needs or with access to goods or services.

In certain cases, a person with a disability may require a support person to accompany them while on the premises. In these instances Labelink will allow a support person accompany.


Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Labelink will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Customer Service Training

Labelink Products Inc will provide accessible customer service training to:

  • all employees and volunteers
  • anyone who provides goods, services or facilities to customers on our behalf.

Staff will be trained on accessible customer service within 90 days after being hired.

Training will include:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the accessibility customer service standard
  • how to interact and communicate with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

Staff will also be trained when changes are made to our accessible customer service policies.

Feedback process

Labelink Products Inc. welcomes feedback on meeting the delivery of goods and service to individuals with disabilities.

If you wish to provide feedback, you may do so by mail to Labelink Products Inc. 1800 Ironstone Manor, Unit 2, Pickering, ON, L1W 3J9 Attention: Human Resources or by calling the human resources department at 416-913-0572 ext. 106.

Feedback will be reviewed for any actions required and a response will be sent to the individual who sent in the feedback.


Modifications to this or other compliance

Any policies of Labelink Products Inc. that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

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